Ahmed Baghoum is Director – City Zone at Masdar City, responsible for directing, leading, planning and evaluating the operations of Masdar City with an absolute focus on improving the customer experience.
He leads the Zone Authority, Facilities and Asset Management, City Logistics, and Client Services teams, all of whom are committed to creating an ideal business environment for companies from around the world looking to set up operations in the city. This is achieved through business friendly regulations, the most advanced and efficient Facilities Management and Logistics solutions and an outstanding quality-of-life proposition.
Before joining Masdar City, Ahmed was Executive Director – Customer Operations for the Dubai Technology & Media Free Zone Authority, which includes Dubai Internet City, Dubai Media City and Dubai Knowledge Village. His role was to provide leadership to the client interface and support departments functioning under the Customer Operations Division, ensuring that they were industry leaders in production effi ciency, quality, service and cost-effective management of resources, thereby promoting revenue enhancement, profitability and growth in the organization. He also led the reengineering of the Government Service Operations Department, where he helped develop and implement new concepts such as online services and devised innovative value-added services by creating new partnerships and alliances with key governments.
Ahmed holds an MBA from Texas Tech University and has attended more than a dozen professional training programmes, including the ISO 9001:2000 Lead Auditor Course, 7 Habits for Managers, and the Senior Management Workshop with Ron Kaufman.